Refund Policy
At Lolo's Trends, we want you to love your purchase. If you are not fully satisfied, our refund policy is designed to make returns simple and fair.
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Eligibility for Refunds
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Items must be returned within 7 days of delivery.
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Products must be unused, unopened, and in original packaging.
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Proof of purchase (receipt or order confirmation) is required.
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Non-Refundable Items
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Used or damaged products not caused by delivery issues.
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Sale, clearance, or promotional items.
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Customized or special-order items.
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Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product:
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Contact us within 48 hours of receiving your package.
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Provide photos of the damaged/incorrect item and packaging.
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We will arrange a replacement or full refund, including shipping costs.
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How to Request a Refund
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Email us at lolostrends@gmail.com or message us on WhatsApp 66330346.
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Provide your order number and reason for the return.
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Ship the item back to us (return shipping costs are the responsibility of the customer, unless the product was damaged or incorrect).
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Processing Time
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Once we receive and inspect the item, we will notify you.
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Approved refunds will be processed within 5–10 business days to your original payment method.